If your Mill Generation 3 device is offline, it needs to be reset due to a technical error

The technical error applies to Mill WiFi Gen 3 heaters

The error prevents you from seeing the temperature and making changes in the app.

The device that is offline will still follow the weekly program with the temperatures you have set.

The technical error has been fixed, but you still need to reset the device to reconnect to WiFi.

Follow the steps below to reconnect your Mill Gen 3 device to WiFi:

1. Check that you have the latest version of the Mill app in Google Play or AppStore; if you have the latest version, you will see “open” in the right-hand corner when you have clicked on Mill Norway (if the steps below do not lead to you being able to connect the product, we recommend that you delete the app and download it again from Google Play or AppStore before step 2).
2. Turn the heater off with the main switch on the side of the heater. Turn the heater back on, within 5 seconds press and hold the settings button for 20 seconds until “Fr” appears in the display. Then release the button and the heater will be reset. If you have Mill WiFi Socket, Mill Sense of Mill air purifier: press and hold the WiFi button on your device for minimum 5 seconds to reset the device.
3. Press “Add device” in the Mill app to reconnect your device to WiFi and follow the steps in the app.
4. If the offline device still appears in the app in addition to the device you added, you can delete it by accessing the device in the app: tap the menu in the top right corner and select “Delete device”
5. When you add the device to the room it belongs to, it will automatically follow the program you have set up in the app

If you have the child lock activated, you must first deactivate it before following the steps above

We sincerely apologise for any inconvenience.